customer service

Front Office Box

Business

The Scottish Highlands seems an unlikely base for global software as a service, especially one helping smaller businesses make the most of their opportunities and resources. That type of Internet business model, and Web 2.0 implementation is much more at home in Silicon Valley where markets, technologies, services and support are much more accessible. But [...]

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Bad Behaviour by Banks and Bankers

Comment

We’ve all been screwed by banks over the years and especially by bad behaviour over the last two, since they got themselves in brown smelly stuff and our governments decided to spend our money digging them out of it. A couple of days ago consumer magazine reported Bank of Scotland coming last in a survey [...]

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Telco Customer Service is Worst

Comment

Customer Service from the telephone companies is even worse that it is from the banks, in my experience at least. In both cases the business processes leave no room for the flexibility typically required under the label Customer Service. A quest for support or modification of a transaction merely takes the complainer down a dark [...]

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