Customer Service from the telephone companies is even worse that it is from the banks, in my experience at least. In both cases the business processes leave no room for the flexibility typically required under the label Customer Service. A quest for support or modification of a transaction merely takes the complainer down a dark [...]
Steven S Reeves
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Bad Behaviour by Banks and Bankers
CommentWe’ve all been screwed by banks over the years and especially by bad behaviour over the last two, since they got themselves in brown smelly stuff and our governments decided to spend our money digging them out of it. A couple of days ago consumer magazine reported Bank of Scotland coming last in a survey [...]